Clinical Admin Support career at Carewise Health in Louisville

Carewise Health is presently looking of Clinical Admin Support on Fri, 05 Jul 2013 18:04:06 GMT. Overview Carewise Health helps organizations improve the personal health of employees and control healthcare costs. Our industry-leading health and wellness programs help members build the skills they need to achieve and sustain optimum health. Medical Bill Review ensures that health plans and self-insured employers are billed accurately for the care their members receive. Headquartered in...

Clinical Admin Support

Location: Louisville Kentucky

Description: Carewise Health is presently looking of Clinical Admin Support right now, this career will be placed in Kentucky. Detailed specification about this career opportunity kindly read the description below. Overview

Carewise Health helps organizations improve the personal health of employees and control healthcare costs. Our industry-leading health and wellness programs help members build ! the skills they need to achieve and sustain optimum health. Medical Bill Review ensures that health plans and self-insured employers are billed accurately for the care their members receive. Headquartered in Louisville, Ky., Carewise Health employs approximately 600 registered nurses, health coaches, clinicians, medical directors and other committed professionals.
The Clinical Admin Supports primary role is to act as a source of information and guidance for inbound call inquiries for multiple clients.

The Clinical Admin Supports primary purpose:

• Be the first tier to call resolution.
• Maintain compliance for incoming faxes/mail from providers and field representatives.
• Required to access the appropriate systems and knowledge tool resources to resolve member inquiries at the point of contact.
• Responsible for meeting and/ or exceeding client service guarantees
• Maintaining designated metrics for quality standar! ds.
• Maintaining schedule adherence.

Ess! ential Functions:

• Act as a Tier 1 to call resolution by completely resolving calls at the point of contact.
• Document all call activity at 100%.
• Process incoming/outgoing correspondence by providing timely and accurate responses to inquiries via web, telephone, email, fax or written correspondence.
• Escalate critical matters when necessary.
• Proficient in critical thinking and problem solving.
• Responsible for meeting and/ or exceeding client service guarantees.
• Maintaining designated metrics for quality standards.
• Maintaining schedule adherence.
• Required to complete all appropriate training related to the job function(s).
• Assist with on the job training of new hires as they graduate through the classroom portion of training.
• Focus on root cause analysis and elevate to Supervisor with suggestions to alleviate or improve processes
• Manage voicemail and email daily.
• Other duties as assigned.

Requirements:

• High School Diploma or equivalent (GED) required.
• Minimum of one year in a customer service call center environment.
• Two years of general business experience required.
• Proficient typing skills.
• Proficient PC skills with experience in MS Office; Word, Excel, Outlook.
• Excellent customer service skills.
• Excellent oral, written and interpersonal communication skills.
• Knowledge of medical terminology.
• Strong organizational and time management skills are essential.
• Must understand the technical working environment and associated systems and have strong problem

solving skills.

Hours: 9:30 a.m. - 6:00 p.m. Monday through Friday
Carewise Health provides a generous benefits package including:

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insuran! ce
• Paid Vacation
• Paid Holidays
• Paid Sick Day! s
• Short Term Disability
• Long Term Disability
• 401K Plan With Company Match
• Tuition Reimbursement
• Employee Assistance Program
• Wellness Programs

All benefits are effective on the 29th day of employment with the exception of tuition reimbursement and STD, which is effective after 90 days of employment.

Attention Staffing Agencies: This position is not open for agency submittals. Any candidate submitted without HR approval will be considered an applicant of Carewise Health, not the agency. All Agency Candidates must first be submitted to HR.

If you are interested in applying for employment with Carewise Health and need special assistance or an accommodation to apply for a posted position, call 502-420-5520 to leave a message with your requested accommodation.
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Carewise ! Health.

If you interested on this career just click on the Apply button, you will be redirected to the official website

This career starts available on: Fri, 05 Jul 2013 18:04:06 GMT

Apply Clinical Admin Support Here