Senior Advocacy Care Coordinator - Home Care Customer Service occupation at Almost Family Corporate in Louisville

Almost Family Corporate is at the momment seeking for Senior Advocacy Care Coordinator - Home Care Customer Service on Fri, 19 Apr 2013 23:29:25 GMT. Excellent Corporate Opportunity with a Leader in Home Healthcare: Recognized for Excellence by Forbes and Fortune Magazine. This is an excellent opportunity for a healthcare professional looking for a customer service position in an office. Almost Family, Inc is a leading provider of home health nursing, rehabilitation and personal care services headquartered in Louisville, KY. Our Senior...

Senior Advocacy Care Coordinator - Home Care Customer Service

Location: Louisville Kentucky

Description: Almost Family Corporate is at the momment seeking for Senior Advocacy Care Coordinator - Home Care Customer Service right now, this occupation will be placed in Kentucky. Detailed specification about this occupation opportunity please give attention to these descriptions. Excellent Corporate Opportunity with a Leader in Home Healthcare: Recognized for Exc! ellence by Forbes and Fortune Magazine.

This is an excellent opportunity for a healthcare professional looking for a customer service position in an office.

Almost Family, Inc is a leading provider of home health nursing, rehabilitation and personal care services headquartered in Louisville, KY. Our Senior Advocacy Mission raises the bar with programs designed to achieve better outcomes for our patients. For over 30 years, we have developed a culture that fosters innovation, clinical excellence, and integrity.

Why consider choosing a career with us? Because we are committed to helping you achieve your goals. With over 100 offices in 11 states, our company continues to grow. At Almost Family, you will enjoy the support of a progressive group along with great benefits and competitive pay. If a long tradition of world-class caring is important to you, consider joining our team. You'll feel right at home.

POSITION SUMMARY :
Under t! he direction of the Supervisor of the Senior Advocacy Customer! Center, the individual is responsible for contacting patients in disease-specific programs to perform telehealth calls and quality of life surveys. As well as making satisfaction calls to discharged patients or their responsible party to obtain feedback on services received from the agency while utilizing the highest professional standards.

POSITION RESPONSIBILITIES:
1. Contacts patients active in disease-specific programs to perform telehealth calls and quality of life surveys to assist in measuring patient outcomes.
2. Performs follow up calls to patients that have been discharged or their responsible party using a standardized script and procedure to obtain feedback on services received from the agency.
3. Demonstrates a strong customer service focus, handling calls with the highest professional standards and compassion.
4. Communicates with appropriate office with feedback from customers to improve services, provide recognition of staff ! and identify continued positive health status.
5. Works collaboratively with patients, caregivers, peers and leadership.
6. Perform other customer service related activities/calls as assigned.

1. Prior experience in a call center role is required; experience in healthcare setting is preferred.
2. Excellent phone skills and etiquette are required.
3. Proficient in Microsoft Office (Word, Excel, Outlook); prior experience with proprietary computer programs/databases preferred.
4. Proven ability to manage workload, remain flexible and complete tasks accurately and timely.
5. Demonstrated ability to multi task and manage different customer focused projects as needed.
6. Excellent verbal and written communication skills with keen ability to convey information to internal and external customers in a clear and concise manner.
7. Strong attention to detail and active listening skills.
8. Ability to cope with ambiguity and frustration whi! le remaining 100% engaged with the patient.

Benefits : Almost Family, Inc offers a competitive salary and benefits package that helps safe guard your health and well- being, and provides savings options for you and your family. We offer the following benefits to full time employees: Medical, Dental and Vision Insurance Life and Accidental Death Insurance Voluntary Short-Term & Long-Term Disability Insurance Flexible Spending Accounts (Medical & Dependent Care) Paid vacation, sick days, holidays and personal time 401-k Retirement Plan

JOIN OUR FAMILY...
YOU'LL FEEL RIGHT AT HOME!
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Almost Family Corporate.

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This occupation starts available on: Fri, 19 Apr 2013 23:29:25 GMT

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